Frequently asked questions

Let us answer the most common questions about SupplyKit.

What kinds of products can I sell?

Anything you like, although it's best to start with what you know. Greengrocers can offer fruit-and-veg boxes, booksellers can start book clubs.

How do my customers sign-up?

Once you've set-up your account we'll provide you with a web page, direct your customers there and they can sign-up in a few easy steps.

What are the fees?

For each transaction, SupplyKit takes 3.5% and Stripe takes a processing fee, 1.4% + 20p for European cards, 2.9% + 20p for Non European cards. 

When are funds deposited into my bank account?

Funds should reach your account on the same day we charge the customer. Customers are charged at the point they sign-up and on the anniversary of that date, for example if someone signs up on the 3rd of the month, they are charged then and on the 3rd day of subsequent months. It is up to you, whether you fulfil orders immediately or on a given date, for example the 1st of each month. SupplyKit provides a field where you can explain to customers when to expect their delivery.

How do I know when to fulfil orders?

We provide you with a list of current orders, when customers sign-up you tell them when to expect their order and once you've fulfilled the order you simply mark it as complete.

Are payments safe, can my customers trust SupplyKit?

Absolutely. We take security seriously and use Stripe to process all payments. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.

Can I optimise my page for search engines?

We work hard to ensure your shop front is optimised for search engines. SupplyKit provides a template-based shop front which you can apply your branding to. It's aim is to provide retailers with a subscription platform which is low in cost and quick to set-up. This means you don't have as much control as you would if you were building your own site in HTML or via a CMS.

Who developed SupplyKit and what technologies are used?

SupplyKit is a proprietary platform developed by Line, a digital studio based in London and Cardiff.

Can’t find the answers you’re looking for? We’re here to help.

Contact SupplyKit support